Shipping policy
At Willowix, we're committed to getting your order to you as quickly and reliably as possible.
Processing Time All orders are processed within 1–3 business days (excluding weekends and holidays). You'll receive an email with tracking details once your order is on its way.
Shipping Rates & Delivery Times
- 🇨🇦 Canada: Free shipping — estimated 5–10 business days
- 🇺🇸 United States: Calculated at checkout — estimated 7–14 business days
- 🌍 International: Calculated at checkout — estimated 10–21 business days
Order Tracking Once shipped, you'll receive a tracking number via email to monitor your delivery.
Delays While we do our best to meet delivery estimates, delays may occasionally occur due to carrier issues, customs, or peak seasons. We appreciate your patience.
Questions? Reach out to us anytime — we're happy to help!